Privacy Policy
Effective Date: 01/05/2025
At Smart Select, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).
1. Information We Collect
When you visit or make a purchase from SmartSelect, we may collect the following types of personal information: Identity data: Name, surname, ID number (where required) Contact data: Email address, phone number, delivery address Transaction data: Payment details (processed securely via third-party payment gateways), order history Device data: IP address, browser type, location, and interaction with our site Communication data: Queries, complaints, and support requests
2. How We Use Your Information
We use your personal data to:
Process and deliver orders
Provide customer support
Send transactional and promotional communications
Detect and prevent fraud
Improve our services, website, and marketing
Comply with legal and tax obligations
We will only use your data for the purpose it was collected and retain it only as long as necessary.
3. Protection of Your Data
We take data security seriously. Your personal data is:
Stored securely using encrypted systems
Only accessed by authorized staff
Not sold or shared with third parties for marketing without your consent
Payments are processed via trusted third-party gateways (e.g. PayJustNow, PayFast, Float), and we do not store your card details.
4. Disclosure to Third Parties
We may share your data only with:
Payment processors and courier partners (to complete your order)
Legal authorities (if required by law)
Third-party service providers who assist us in delivering our services under strict confidentiality agreements
5. Your Rights Under POPIA
You have the right to:
Request access to your personal information
Correct or update your personal data
Withdraw consent or request deletion of your data (subject to legal retention requirements)
Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been misused
To exercise any of these rights, contact us at info@smartselect.co.za
6. Cookies and Tracking
SmartSelect uses cookies to:
Enhance your browsing experience
Track website analytics and improve performance
Remember items in your cart
You can control cookie preferences in your browser settings.
7. Marketing and Opt-Out
By signing up or making a purchase, you consent to receive marketing communication. You may opt out at any time via:
The unsubscribe link in our emails
WhatsApp: Reply “STOP”
Email: info@smartselect.co.za
8. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page and take effect upon publishing.
9. Contact Us
For questions regarding this Privacy Policy or your data, please contact:
📧 info@smartselect.co.za
📞 +27786781219
📍 57 Florida Road, Windermere , Durban
📍 Unit 9 Savannah Business Park, 272 16th Road, Midrand, 1685
