Refunds & Returns Policy
At Smart Select, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 30-day return or replacement window to give you peace of mind when shopping with us.
✅ Returns Eligibility
You may return your product within 30 days from the date of delivery, provided the following conditions are met:
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The item must be returned in the same condition as received (i.e., unused or lightly used, depending on product type).
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All original packaging, accessories, and manuals must be included.
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The product must not show any physical damage, such as cracks, water damage, or signs of misuse.
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The IMEI or serial number must match the one we shipped.
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Returns must be pre-approved and follow our returns process.
📦 Items returned that do not meet these conditions may be subject to a restocking fee or denied refund.
🔄 Replacements & Faulty Devices
We offer free replacements within 30 days for devices that are found to be factory defective (not caused by user damage or misuse).
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Replacements will be made for the same make and model originally purchased.
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Issues such as non-functioning batteries, charging ports, or screens due to manufacturer defects will qualify for replacement.
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Cosmetic changes or preference swaps (e.g., different colour or storage capacity) are not covered under the replacement policy.
📌 If you’d like to upgrade or switch to another model, we can assist with a buyback or trade-in offer at market-related pricing.
💳 Refunds
Once your return is inspected and approved, we will issue a refund using your original payment method within 5–7 business days.
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For bank EFT payments, please ensure your banking details are provided for faster processing.
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Refunds may be partial if the device shows wear, missing items, or breach of return terms.
🚚 How to Start a Return or Replacement
To initiate a return or replacement:
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Contact us via email or WhatsApp with your order number and the reason for return.
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We’ll guide you through the return approval and provide a return address.
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Once we receive and inspect the product, we’ll process your refund or replacement accordingly.
📞 Need Help?
We’re here to help 7 days a week.
📧 Email: info@smartselect.co.za
📱 WhatsApp or Call: +27 78 678 1219
🛑 Non-Returnable Items
The following items do not qualify for return or replacement:
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Devices damaged due to drops, liquid exposure, or unauthorized repairs
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Missing or altered IMEI/serial numbers
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Items returned after 30 days
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Opened accessories such as earphones, screen protectors, or cables (unless faulty)
